Time limit for changing your mind
You have 14 days from receipt of your order to inform us of your decision to withdraw. Once the request has been made, you then have the legal period to return the item to us.
In what condition should the part be returned?
Of course, you can try on the item to check its size and fit. However, it must not be used beyond a reasonable fitting.
Any depreciation resulting from excessive handling — including prolonged wear, washing, stains, odours, deterioration or alteration — may lead to a reduction in the refund corresponding to the actual loss of value.
Return costs
If you simply change your mind, the direct costs of return are your responsibility. If the product has a conformity defect or if we have made a mistake, please contact us: the request will be processed according to the applicable legal guarantees.
Refund
The right of withdrawal allows the consumer to reasonably examine and try out the product in order to establish its nature, characteristics, size and proper functioning.
However, it does not constitute a right to use or wear the item beyond what is necessary for this examination.
The product must therefore be handled with care and returned with the original elements, accessories and labels that accompanied it, insofar as they are still present.
The consumer is responsible for any depreciation of the product resulting from handling beyond that necessary to establish its nature, characteristics and proper functioning.
Depending on the circumstances, these may include:
prolonged wear or actual use of the garment; washing or cleaning; stains; persistent odors; deterioration; modification of the product; material damage; alteration or disappearance of elements whose absence objectively leads to a loss of value of the product.
If depreciation is objectively observed, JM Selected Clothing may apply a reduction to the refund proportionate to the actual loss of value incurred, in accordance with applicable legal provisions.
Damaged or non-compliant part
Having a problem with your delivery? Contact us, providing your order number and a precise description of the situation. Photos may be requested if they are useful in examining the problem. Your legal guarantees naturally remain applicable.
Refund
Refunds are processed in accordance with legal timeframes. For product returns, we may delay the refund until the item is recovered or until sufficient proof of shipment is received, whichever occurs first.
Returned items may be inspected to verify their identity, condition, and any potential depreciation resulting from excessive handling.
If you chose a delivery method more expensive than our standard option, only the cost corresponding to standard delivery is refundable in the event of withdrawal.
How to reach us
A question before or after your order? Use the "Contact Us" section.